Systems Administrator Manual: Brivo-OnAir-Admin-Manual-2
Common Faq Questions:
Q:I forgot my password. How do I reset my password?
A: You may use the Online Password Self Reset Tool or contact Brivo Customer Care: customercare@brivo.com866.274.8648, option 3
Q:Why is my card not working?
A: There are multiple reasons your card may not work after being added. Please check the following:
-
Has the card been assigned to a user?
-
Does the user have access to the door?
-
Are you receiving activity events from the panel?
If you have answered yes to the questions above, please refer to the activity log for a Failed Access message. If you are receiving a Failed Access message, contact Brivo Customer Care for assistance: 866.274.8648, option 3